Administrative Support Experience
Principal Office and Administrative Specialist: University of Minnesota's School of Nursing,
Minneapolis, Minnesota
Grant Production Support
- Assembled and proofread grant applications, including appendixes and indexes
- Managed and maintained biographical sketches and other support pages
- Computerized and streamlined frequently used grant application forms
General Office Support
- Provided overflow support for primary office support team in word processing of course materials and
tests, and transcription of research interviews and course evaluations
- Provided overflow support for primary receptionist team including answering multi-line phones,
greeting guests, mail delivery, package preparation, and shipping/mailing
Technology Support Experience
Information Technology Specialist: University of Minnesota's School of Nursing, Minneapolis,
Minnesota
Scheduling and Documentation
- Scheduled appointments for troubleshooting and repair of department computers
- Documented support requests and issue resolutions for department computers
Telephone, email, and Helpline Support
- Guided users in the troubleshooting of email and attachments issues
- Advised users on operating system and software application updates
- Walked users through printer jam clearing and resolving connectivity issues
Training and Development
- Demonstrated one-on-one usage of office applications including but not exclusive to, Word, Excel,
PowerPoint, WordPerfect, FileMaker Pro, Oracle Calendar, and Meeting Maker
- Provided consultant support for small classrooms, short courses, and demonstrations
- Trained Faculty, Staff, and Graduate Students with setup of audio-visual for laptop to LCD
projectors, including VGA and DVI connections
- Composed instructions manuals and presentations incorporating JPG, TIFF, and PDF illustrations
- Advised on home use of Information Technology
Computer Technical Support
- Built and imaged Windows 2000 and XP Professional desktop/laptop computers
- Built and imaged Macintosh OS 10.3 and 10.4 desktop computers
- Provided troubleshooting support for hardware, and software installation
- Provided research for hardware, hardware upgrades, special software, and peripherals
installation
- Installed hardware, hardware upgrades, special software, and peripherals
- Provided troubleshooting support for audio-visual for laptops including management of driver
files for LCD projectors
Printer Technical Support
- Connected printers, including networked, USB, and parallel
- Provided troubleshooting support for printers (network, USB, and parallel) including but not exclusive to error handling, jam clearing, and connectivity
Software Knowledge
Advanced
- Microsoft Word 2003 and 2004 (Windows and Macintosh)
- TextWrangler 4.5.12 (hypertext markup language [HTML] editing)
- Microsoft Notepad (HTML editing)
- Thunderbird
- Mozilla Firefox
Intermediate
- Filemaker Pro 6
- Adobe Acrobat 7 Professional
- Oracle Calendar, and Meeting Maker
- Microsoft Outlook, and Macintosh Mail
- Microsoft Excel, and PowerPoint 2003 Windows
- Parallels Desktop Macintosh 7
- Fugu (Macintosh OS 10 file transfer protocol [FTP])
- WinSCP (Windows XP Professional FTP)
- GraphicConverter 8
Working Knowledge
- Microsoft Access 2013 (9.1)
- Microsoft Outlook
- Microsoft Publisher XP
- Oracle Calendar, and Meeting Maker
- Macintosh Mail
- Microsoft Internet Explorer 2013 (9.1)
- Netscape
- Safari
- EndNote
- RefWorks
Familiar
- PeopleSoft (web based), and ImageNow
- Microsoft Publisher XP
- Adobe Photoshop CS2
- Green Screen Wizard 7.0
- HP Scan 3
- SAP
Education
Bachelor of Science in Industrial Technology: Bemidji State University, Bemidji, Minnesota
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